The Terms and Conditions set out below govern the use of Breadfast cobranded prepaid card (the “Card”) issued by Breadfast Pay (“Breadfast” or the “Company”), with the Commercial Register # 182594, in partnership with Abu Dhabi Islamic Bank-Egypt (“the Bank” or “ADIB Egypt”), commercial register # 205364, a Central Bank of Egypt (“CBE”), licensed entity. By agreeing to these terms and conditions (“the Terms and Conditions”), the recipient of the Card (“the Customer”) this document shall be deemed as an explicit agreement to issue the card and use it as per these terms. If you are using the service on behalf of your company or any other person, this indicates that all parties agree to them as well. Please note that the below serves as an addition to the written agreement which needs to be signed at the store before receiving the Card, while both documents combined represent the Terms and Conditions. This Agreement will be used in conjunction with ongoing terms and conditions by Breadfast LLC, which the Customer has agreed to previously during the sign-up process for Breadfast App.
Service Definition:
Breadfast Pay in partnership with ADIB Egypt have agreed to issue a co-branded prepaid Card eligible for end-users (“Breadfast Card”).
Breadfast Card, is a prepaid card, powered by VISA Inc., which enables the customers to use it for cash withdrawals from ATM, POSs as well as online and POS purchases all around the world, on certain merchants and/or countries. Breadfast card is subject to any restrictions imposed by VISA, Central bank of Egypt and ADIB Egypt, which may change from time to time at all parties’ discretion. International transactions are now suspended by the CBE and may be opened according to their regulation updates.
The Breadfast card will be launched with an expiry date that is determined by the Bank and Breadfast, that may be changed at the discretion of the two aforementioned parties. The customer is solely responsible that the Card is used under his/her authority only. Expiry date is written on the back of the Card.
ADIB Egypt, is the settlement bank for Breadfast card and is responsible entity for all the regulatory compliance in adherence to the rules set by the CBE.
Customer Responsibilities
The customer bears the sole responsibility of paying all of the fees and expenses, in case imposed by Breadfast Pay, that are the result of using the card including losing the Card or damaging it in any kind of form, after which it becomes unusable.
The Customer also acknowledges that his mobile device is not tampered with using illegal software not approved by Operating system provider, which includes jailbroken/rooted software.
The Customer is fully liable to notify the Company of a stolen or lost Card /Mobile as soon as is possible in order the prevent any misuse of funds in the Card by other people. If an investigation regarding the theft or loss is initiated by the Company the Customer agrees to fully cooperate with any entity in this investigation.
The Customer is also obliged to abide by the principles of Sharia by not purchasing items that are not Sharia compliant, such as gambling alcohol, or are against the rules and regulations of the Arab Republic of Egypt
The Customer is required to complete and submit all necessary documents requested by Breadfast in order to receive his card. In the event that any of the submitted documents are found to be incomplete, inaccurate, or otherwise defective, the Customer shall promptly resubmit the corrected or required documents as requested by Breadfast. Failure to provide the corrected documents within the specified timeframe may result in Breadfast exercising its right to close the Customer’s card.
Eligibility
Card issuance is limited to customers aged at least 16 years, with a valid egyptian national ID. The Company does not bear any responsibility if the customer is not eligible for banking products due to sanctions imposed by the government or any regulatory body. The Customer has to fill out and physically sign the regulatory forms during the sign-up process in order to able to use all of the Card’s features and functionalities. The Company along with the Bank maintain the right to suspend the card indefinitely within 30 days after receiving the card. The Company has the right to suspend the card indefinitely, should the Customer fail any of the recurring required compliance checks. The funds available for the Card (if any) set to be transferred as per the Card Closing Mechanism outlined (Card Opening and Closing Mechanism) below.
Breadfast Card Validity & Information:
Breadfast may request the potential customer to submit personal information or data including but not limited to Name, Birth date, Personal ID etc, using one or many “Third Party Apps”, which may change from time to time. The customer is solely responsible for the correctness of all data, information and actions that he enters throughout the “Sign-Up Process”, as the Customer is the only party liable. The Customer also acknowledges the bank/company does not bear any responsibility to the customer in the event of an error in any data entered on the app.
You hereby authorize the Company/Bank to run a background check on the data provided in compliance with local and international banking laws and best practices. If the customer fails the aforementioned background check, the Company has the right to suspend the Customer product within 30 days of receiving the Product.
The Company has the right to reject any application outright at its discretion, without needing to disclose the justification. The Company can also reject any specific transaction, inquiries, transactions or operations, while maintaing its obligation to notify the Customer.
Customer data may be collected in any format at the discretion of the Company including but not limited to the application on the App or on paper or any other format, which may change from time to time without prior notice to the Customers. Data retention for any of the application will be kept for a period compliant with the lesser of the applicable regulation or industry best practices.
The Company reserves the right to suspend/freeze/close the Customer’s card in case of suspected fraud or if it is requested by the regulatory authorities whether or not court order is presented to the Company.
The Company may request from time to time some additional data in order to fulfill compliance requirements set out by the CBE or if requested by any other governmental or regulatory body.
Security Controls
Since the Company is committed to maintain the highest security measures by applying the latest available technology from our processor and scheme, the Company is PCI certified, which represents the highest industry security standards.
The Card supports Contactless technology, which supports payments without the use of the Card’s pin. Contactless transactions are available only up to a certain amount, following the CBE’s guidance, which may change from time to time. The Customer is responsible for making sure that contactless transactions are not done without his knowledge.
Transaction Limits
Transaction spend and balance limits may vary from time to time at the discretion of the Company. Those limits will be displayed on the App for the Customer to review periodically. Limits may change based on the instructions of the CBE, which is the main regulatory body governing this product. The CBE may from time-to-time block certain types of transaction for example international transactions, at its sole discretion and without any warning to the Customer. The Company has the obligation to notify the Customer of any major changes to limits within one week of its occurrence.
Transactions Receipts:
A log for transactions made with the card can be viewed through the application in the transaction history section or the balance of the Card. The Customer acknowledges that the balance shown may not exactly represent the transactions shown, if an amount is withheld by any merchant due to reasons not related to the Company or if there is any error or delay from a third-party service provider.
Disputes & Error Resolution:
The Customer hereby acknowledges that it is her/his sole responsibility to not share his Card number and/or CVV (the 3 digit number at the back of the Card). Any transactions done by a party with whom the Customer has shared any Card information shall not be reimbursed by the Company.
The Customer has the right to contact customer support through the chat function in the App 24/7, if he/she identifies an error in the transaction history. The Customer has the right to submit the complaint within less than 90 days from the date of the disputed transaction to report the error. The customer also may submit his complaint through the customer support via email on: [email protected]. Breadfast will take 10 business days to investigate and confirm if there was an error in the transactions/complaint is supported. Investigations may require up to 45 days in some cases.
The Company’s representatives will never ask the Customer for the 16-digit card number or the CVV and if this occurs, then the subsequent fraudulent transactions shall not be reimbursed by the Company. The Customer has the obligation to contact customer support to report the fraud as soon as it occurs.
Once a complaint is registered the Customer will receive a ticket number to follow up with the customer support, who will communicate any outcome of the investigation initiated by the Company.
For complaints involving purchase transactions such as online or point-of-sale transactions, the company may take up to 60 days to investigate. If the Company decided that there was no error, the Company will send a written explanation. The Customer may ask for copies of the documents that were used in our investigation.
The Company and the Bank are not responsible if any merchant refuses to return or refund any damaged goods or incomplete services and will not be a party in the dispute should one arise.
If the case were to be escalated for a chargeback request which involves the scheme, the customer will be fully liable for the investigation fee charged by the scheme, an amount which may change at the discretion of the scheme, which will be automatically deducted from his/her card. In case the Customer wins the case, the Company will only be able to transfer the refunded amount when the Bank receives the amount from the scheme, the case submission fees are not refundable. In case the customer didn’t win the case, decline fees is deducted.
The relevant Egyptian laws and their implementing regulations, instructions and supervisory rules that govern the services that the bank provides to customers via mobile phone, and disputes are settled within the Arab Republic of Egypt.
Limitation of Liabilities:
The Company will not be liable, for failure to complete transactions in the following circumstances: (a) Insufficient funds in the customer’s Card to complete the transaction, which is not a direct result of the Company’s error; (b) A merchant refuses to accept the Card or does not operate a Point of Sale machine; (c) The information supplied by customer is incorrect, incomplete, ambiguous or untimely; (d) An ATM does not have enough cash for the withdrawal requested; (e) A malfunctioning electronic terminal (Point of Sale or ATM) where customer is making a transaction; (f) Funds in card have been blocked/frozen after Card is reported lost, stolen or closed; (g) Card is damaged; (h) There is a hold or funds are subject to legal or administrative process or other issue restricting their use; (i) There is suspicion the requested transaction is unauthorized whether through restrictions imposed by the regulatory bodies or the Bank; (j) Circumstances beyond control (such as fire, flood, power failure, strike, labor dispute, critical service provider failure, computer breakdown, telephone line disruption, government or regulatory action, or a natural disaster) prevent or delay the completion of the transaction, despite reasonable precautions that have been taken; or (k) Exceeding the maximum limits requirements as set up the regulatory bodies (l) Any other exceptions highlighted in this Agreement.
The App or the Card may be unavailable in the event of a preannounced scheduled maintenance. The Company has the responsibility to announce these maintenance events. The Company is not liable for the temporary failure of third-party service providers.
Breadfast Fees
The Company has the right to apply fees to all financial and non-financial transactions at its own discretion. Financial transactions include but are not limited to Point of sale purchases, E-commerce purchases, sending money to another Breadfast Card, loading up the card , ATM transactions . Non-financial transactions include but are not limited to viewing the Card balance. Breadfast retains the right to assign fees on any type of transaction separately or in combination with other types, whether it is a fixed or variable fees or a combination of both after proper communication to the customer prior to the action within 2 days. The Company can also change the transaction fees at this discretion from time to time.
Card top-up Channels:
Breadfast Card enables the Customer to load up his balance through the multiple channels, which may change from time to time at the Company’s discretion or through regulatory restrictions.
The Customer acknowledges that funds may be unavailable or delayed from time to time due to regulatory or diligence restrictions, announced scheduled maintenance, or system outages among other reasons. Load up channels may change from time to time at the discretion of the Company or through new regulations:
As of the latest update of this Agreement the Customer can load up his balance through the following channels:
1. Breadfast Balance (one-time). At the time of activation of the card, the Customer will receive the balance reflected in the Customer’s Breadfast Balance on his Breadfast Card. This is a one-time transaction which occurs upon the activation of the Card (whether for the first time or in case of reactivation) and will subsequently no longer be an option.
2. ADIB ATMs: The Customer can deposit money to his Breadfast Card Balance through any ADIB Egypt ATM across Egypt.
3. Money transfer Received Through Breadfast: Funds received from another Breadfast card will be kept transferred to the customer’s Breadfast card.
4. Top-up through Instapay: Customer can top-up his card through Instapay by entering the card number on Instapay and the amount.
Fees and Charges:
Fees and charges may change from time to time at the discretion of the Company. The Company is obliged to disclose those changes in due time in the App and may automatically deduct periodic fees and charges automatically without notifying the customer. The Customer can verify those charges from the transaction history and if the Customer wants to dispute (if the amount deducted is larger than the amount disclosed in the App) the amount he/she can reach out the customer support. Once charged, card fees and charges remain a liability on the Customer, even in the event of having insufficient funds in the Card, with the amount being deducted once the Card has a sufficient balance. The Company reserves the right to withdraw any amount from the Customer’s Card if it is deemed to be erroneously transferred to the Customer.
Cashbacks and other Monetary Incentives:
Any cashbacks or other monetary incentives will be communicated to the Customers through the App or media campaigns. The Company reserves the right to run those incentive programs for a limited time and to a limited number of Customers, as it sees fit. The Customer acknowledges that not all promotions have a monetary value (i.e. can be withdrawn or used to pay to another merchant) including discounts on the Breadfast App.In case the customer refunded a product purchased with cashback incentive, relevant cashback amount will be deducted back from the customer.
The Customer agrees to comply with all terms, conditions, and rules governing the Cashback Program as communicated through any of the following official channels: (i) the Company’smobile application or app notifications; (ii) the Company’s official social media accounts; or (iii) communication issued directly by participating merchants through their designated channels.
The Company reserves the right to amend, suspend, or terminate the Cashback Program or its terms at its sole discretion, and it is the Customer’s responsibility to remain informed of any such updates through the aforementioned channels.
Card Opening and Closing Mechanism:
As per the latest CBE regulations, the Customer has to physically receive the Card at one of the stores, for which the locations might change from time to time as outlined in the App, the Customer has the obligation to check locations. The Customer will receive a sealed package including the Card and will activate it on the App. The Company has the right to block any suspicious applications ahead of applying/activating the Card at its discretion.
Upon Card activation, the customer acknowledges that he/she waives the amounts, on Breadfast Balance over the application, owed to the customer by Breadfast Company, which are registered in the register Commercial number: 101472, Cairo Investment, in the event that there is a current balance on the application, in exchange for receiving an equivalent amount and adding it to the customer’s card with the Breadfast Electronic Payments Company, commercial registration No. 182594, Cairo Investment.
As per the latest CBE regulations the Company is obliged to prepare a mechanism for storing of the remaining balance in the card upon definitive actions such as card closure or the temporary freezing of the Card (“Closing Mechanisms”). In the aforementioned cases the Customer can either choose to reduce the balance to zero by conducting transactions including ATM withdrawal and then initiate the Closing Mechanisms or have the Card Balance be transferred to the Breadfast Balance, which can be only used on the Breadfast app.
The Customer hereby agrees that upon the completion of any Closing Mechanisms, they have no right to demand their Card Balance in cash or in any other form the designated Breadfast locations or any of its partner stores.
Communication Channels
By providing the data to Breadfast LLC and Breadfast Pay, the Customer consents to receiving various forms of communication including but not limited SMS messages and in-app communications, as may be mandated by the Bank or the relevant regulatory authorities for any action that includes any form of fund transfer from or to the Customer’s card. Standard text messaging rates may apply based on your plan with your mobile carrier.
By agreeing to these terms and conditions, the customer acknowledges that the instructions, data, information, and transactions are solely done on his/her own.